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FREQUENTLY ASKED QUESTIONS
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What are the dimensions and gross weight of a "Standard Pallet"?"According to industrial standards, the dimension guideline for pallets to best ensure long haulage cargo safety and cost efficiency are as follow: Per Pallet: 1150mm (length) x 1150mm (width) x 1500mm (height) / 800kg and below
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What categories of cargo does SNL Logistics carry?Our expertise in land logistics are inclusive of transporting cargo such as: raw-materials, chemicals, FMCG products, furniture, electronics and transformers, cables, machinery...and more!
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What type of trucks are being used for deliveries?Our fleet consists of both Curtain Siders and Open Canvas trucks, ranging from 1-3 tons units for domestic distributions and 10-20 tons / 20ft-40ft units for long haulage deliveries
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What is the maximum weight allowed for 20ft and 40ft trucks?The maximum weight allowed for 20ft and 40ft are 9 tons and 20 tons respectively
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Does SNL Logistics provide deliveries from Singapore to Malaysia?Yes! With offices located in Penang, Kuala Lumpur, Johor Bahru, and Singapore, we provide both import and export services between Singapore and Malaysia as well as domestic delivery services
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What are the delivery rates (quotation and charges)?Delivery rates are carefully and accurately quoted based on factors as follow: 1. Location / Distance 2. Delivery volume 3. Gross weight 4. Special requirements and other additional charges Kindly send us your enquiry along with the delivery details to obtain our best rates and our team will attend to you within 24 working hours
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How long does it take for cargo to reach its destination?Upon receiving a confirmation on the collection date, an ETA date will be sent to you by our team. However, kindly take note that delays of arrival could also occur under unforeseen circumstances such as complications at customs, traffic conditions, random checks by the authorities at customs etc...
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When will the goods be collected?Depending on the agreed terms, goods are either sent to our respective warehouses or to be collected by our local fleet upon verifying required documents, and reimbursement of duties / GST. A confirmation note will then be sent via WhatsApp or email to the respective parties involved
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What are the taxes or duties involved during a delivery? Which party should bear the charges?Taxes and Duties in accordance to trade regulations of the respective country are calculated in percentages based on invoice value as well as the nature of goods delivered. In addition to that, Incoterms agreed by the relevant shipping parties would indicate and specify information regarding payee and risks of transfers
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Is Manual Labor included within Standard Deliveries?Our standard deliveries are not inclusive of manual labor. All consignors and consignees must ensure availability of proper equipment i.e forklifts, hand-pallet truck, or sufficient manpower for both loading / unloading Alternatively, manual transitions can be arranged under special delivery requirements and is subject to availability. For more info, please contact us at admin@snl-logistics.com!
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How much would it cost to deliver into FTZ, Ports and Airports?"Charges for deliveries to FTZs, Ports, and Airports varies depending on cargo volume and other special requirements such as total waiting time required for unloading and special pass / permits required to complete the delivery
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Is it possible to have the cargo arrive on the same day as collection?In SNL Logistics, we prioritize the well-being and safety of both our drivers and cargo delivered. Hence express deliveries on the same day are not permitted in violation of our safety guidelines to ensure that all drivers are to have sufficient rest and to operate under a healthy physical state
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Do you unload Singapore on Saturday?ETA on Saturdays are subject to special arrangements and availability. For more info, please contact our team at admin@snl-logistics.com!
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What are the documents needed for deliveries? Any special permits or licenses included?For enquiries pertaining to required documents and customs clearance, please contact our team at admin@snl-logistics.com
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What is agent appointment and how to appoint SNL?First time customers are required to go through a one-off process of agent appointment in enabling us to proceed with customs declarations for the delivery
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